Privacy Policy

1. Introduction

Sunholm ("we", "us", "our") is committed to protecting the personal information of those who engage with our services. This Privacy Policy describes how we collect, use, store, and protect personal data in connection with our in-home elderly care services, operated from No. 135, Section 5, Zhonghua Road, Daan District, Taipei 106, Taiwan.

This policy applies to personal information collected through our website, our contact form, and through the care arrangements we manage. By engaging with Sunholm's services or submitting information through our website, you acknowledge the practices described here.

For questions about this policy or your personal data, please contact us at [email protected].

2. Data We Collect

We collect the following categories of personal information:

• Contact details: Name, email address, telephone number
• Enquiry content: Information you share when contacting us about care needs
• Care-related information: Details about the senior requiring care, shared by family representatives during assessment and planning
• Website usage data: Pages visited, browser type, approximate location (collected via analytics cookies, if consented to)
• Communication records: Records of correspondence between Sunholm and clients or prospective clients

We collect information that you provide directly to us and, with your consent, data collected automatically during your use of our website.

3. How We Use Your Information

Personal data collected by Sunholm is used for the following purposes:

• Responding to enquiries and providing information about our services
• Assessing care needs and preparing personalised care plans
• Coordinating and delivering in-home care services
• Communicating with family members about ongoing care arrangements
• Maintaining records necessary for the management of care services
• Improving our website and service quality (with consent for analytics use)
• Complying with legal obligations under Taiwan law

We process your data on the legal bases of: consent (where you have provided it), performance of a service contract, and legitimate interests in operating and improving our care services.

4. Data Retention

We retain personal data only for as long as necessary:

• Enquiry records: Up to 24 months from last contact
• Active care arrangement records: For the duration of the arrangement plus five years
• Financial records: Seven years in accordance with Taiwan tax and accounting regulations
• Website analytics data: Up to 26 months, subject to cookie consent

After these periods, data is securely deleted or anonymised.

5. Data Protection Measures

Sunholm implements appropriate technical and organisational measures to protect personal data, including:

• Restricted access to personal data — only authorised team members who need the information for care coordination purposes
• Confidentiality agreements signed by all caregivers and staff
• Secure document storage for care plans and client records
• HTTPS encryption on our website
• Regular review of data handling practices

6. Cookies

Our website uses cookies to function correctly and, with your consent, to analyse site usage. For full details, please refer to our Cookie Policy.

7. Sharing of Personal Data

We do not sell personal data. We may share it in limited circumstances:

• With caregivers assigned to a care arrangement, who are subject to confidentiality obligations
• With backup caregivers when substitutions are arranged, on a need-to-know basis
• With professional advisers (legal, financial) under confidentiality terms
• With authorities, if required by law

We do not transfer personal data outside of Taiwan except where legally required and with appropriate safeguards in place.

8. Third-Party Services

Our website may use third-party tools for analytics (such as Google Analytics). These services operate under their own privacy policies, and data collected through them is anonymised or aggregated where possible. Consent for analytics cookies can be managed via our Cookie Policy page.

9. Your Rights Under Taiwan PDPA

Under Taiwan's Personal Data Protection Act (個人資料保護法), you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to deletion: Request deletion of your personal data, subject to legal retention requirements
• Right to restrict processing: Request that we limit how we use your data
• Right to object: Object to the processing of your data for certain purposes
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the National Development Council (國家發展委員會), the regulatory authority for personal data protection in Taiwan.

10. Children's Privacy

Our services are intended for adults, and we do not knowingly collect personal data from individuals under 18. Our website and services are not directed at minors. If you believe we have inadvertently collected data about a minor, please contact us promptly so we can delete it.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies. This Privacy Policy applies only to information collected by Sunholm directly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Contact

For any questions about this Privacy Policy or requests relating to your personal data, please reach us at: