Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Sunholm" refers to the care service business operating at No. 135, Section 5, Zhonghua Road, Daan District, Taipei 106, Taiwan.
• "Service" refers to the in-home elderly care services offered by Sunholm, including Light Housekeeping & Comfort, Guided Outdoor Activity, and the Complete Residential Care Package.
• "Client" refers to any individual or family representative who engages with Sunholm to arrange or enquire about services.
• "Senior" refers to the elderly individual for whom care is being arranged.
• "Caregiver" refers to a Sunholm-placed care professional attending the Senior's home.
• "Agreement" refers to the written or confirmed care arrangement between Sunholm and the Client.
• "We / Us / Our" refers to Sunholm.

2. Acceptance of Terms

By using our website, submitting an enquiry, or entering into a care arrangement with Sunholm, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you are arranging care on behalf of another person, you represent that you have the authority to do so.

These Terms apply to individuals aged 18 and over. Our services are intended for adults acting on behalf of elderly family members or for seniors themselves.

3. Service Description

Sunholm provides in-home elderly care services in Taipei, Taiwan. Our current service offerings are:

• Light Housekeeping & Comfort — scheduled visits for household upkeep and comfort tasks, starting from NT$7,500.
• Guided Outdoor Activity — accompanied outings for seniors, promoting gentle movement and community connection, starting from NT$10,800.
• Complete Residential Care Package — full live-in care arrangement providing comprehensive daily support, starting from NT$56,700.

Service availability is subject to caregiver availability in the requested area. We operate primarily in Daan District and central Taipei; coverage in other areas is assessed on a case-by-case basis.

4. Enquiries and Care Arrangements

Submitting an enquiry through our website or contacting us by telephone does not constitute a binding agreement. A care arrangement is confirmed only when Sunholm and the Client have agreed in writing (including by email) on the scope, schedule, and terms of service.

Before care begins, Sunholm will:

1. Conduct an initial needs assessment with the Client and, where possible, the Senior.
2. Provide a written care plan outlining the agreed scope of service.
3. Arrange an introductory meeting between the assigned Caregiver and the Senior/family.

5. Client Responsibilities

Clients engaging Sunholm's services agree to:

• Provide accurate and complete information about the Senior's health, mobility, and daily living needs.
• Inform Sunholm promptly of any significant changes in the Senior's condition or circumstances.
• Ensure the home environment is reasonably safe for both the Senior and the assigned Caregiver.
• Treat Sunholm caregivers with respect and dignity at all times.
• Not request services that fall outside the agreed care plan without prior discussion with our coordinator.
• Settle invoices within the agreed payment period.

6. Caregiver Conduct and Standards

All Sunholm caregivers are subject to background verification, reference checks, and a confidentiality agreement prior to placement. Caregivers operate in accordance with Sunholm's care standards and are covered under our coordination and quality review process.

Sunholm caregivers are not permitted to accept personal gifts, loans, or informal financial arrangements from clients or their family members.

7. Scheduling, Changes, and Cancellations

Care schedules are agreed at the outset and may be adjusted by mutual agreement. In the event of a required change:

• Clients are asked to provide at least 48 hours' notice for schedule changes where possible.
• Sunholm will provide as much advance notice as possible in the event of caregiver unavailability, and will arrange a suitable backup caregiver.
• Cancellations of confirmed sessions with less than 24 hours' notice may be subject to a partial charge, as specified in the individual care agreement.

8. Payment Terms

Invoices are issued monthly and payable within 14 days of issue unless otherwise agreed in writing. Payment is accepted by bank transfer to the account details provided on the invoice.

Pricing is stated in New Taiwan Dollars (NT$). Sunholm reserves the right to revise pricing with a minimum of 30 days' written notice to active clients.

Initial consultations and needs assessments are provided without charge.

9. Intellectual Property

All content on the Sunholm website — including text, structure, and visual design — is the property of Sunholm and may not be reproduced, distributed, or used commercially without prior written permission. You are granted a limited, non-exclusive licence to access and use our website for personal information purposes only.

10. Disclaimers

Sunholm provides in-home care and support services. We do not provide medical diagnosis, treatment, or clinical nursing care. Our caregivers assist with daily living tasks and personal comfort within the scope of the agreed care plan.

Sunholm cannot be responsible for outcomes arising from undisclosed health conditions or changes in a Senior's circumstances that were not communicated to us in a timely manner.

Our website is provided on an "as available" basis. We do not warrant that it will be uninterrupted or free of errors.

11. Limitation of Liability

To the maximum extent permitted by applicable Taiwan law, Sunholm's liability in connection with any care arrangement or use of our website shall be limited to the total fees paid for the relevant service in the 30 days preceding the event giving rise to the claim.

Sunholm shall not be liable for indirect, consequential, or incidental damages arising from the use of our services or website, except where such limitation is prohibited by law.

12. Termination of Services

Either party may terminate a care arrangement by providing written notice. For ongoing arrangements, a minimum notice period of 14 days is requested where circumstances allow. Sunholm reserves the right to terminate an arrangement immediately where there is a genuine safety concern for the Caregiver or the Senior.

Upon termination, any outstanding invoices become immediately due and payable.

13. Confidentiality

Sunholm treats all information shared by clients and their families as confidential. This information is used only for the purposes of delivering and improving care services, as described in our Privacy Policy. All caregivers sign confidentiality agreements before beginning any placement.

14. Dispute Resolution

If a concern or dispute arises, we encourage you to contact us directly in the first instance:

• Email: [email protected]
• Phone: +886 4 646 3592

We will make reasonable efforts to resolve concerns informally within 21 days. If a resolution cannot be reached, disputes shall be subject to the jurisdiction of the courts of Taipei, Taiwan, and governed by the laws of the Republic of China (Taiwan).

15. General Provisions

• Entire Agreement: These Terms, together with the written care agreement, constitute the entire agreement between Sunholm and the Client.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure by Sunholm to enforce any provision does not constitute a waiver of that provision.
• Assignment: Clients may not assign their rights under a care arrangement without Sunholm's written consent.
• Notices: Formal notices should be sent to Sunholm by email at [email protected] or by post to our registered address.

16. Changes to These Terms

Sunholm may update these Terms from time to time. Changes will be communicated by updating this page with a revised date. Continued use of our services following any change constitutes acceptance of the updated Terms. For active care arrangements, material changes will be communicated directly in writing with at least 30 days' notice.

17. Contact